Last updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But here at Ignovex Quinthale, we're pretty serious about protecting your info. So we've tried to keep this straightforward and honest. No weird legal jargon where we can avoid it.
When you book with us or just browse our site, you're trusting us with some personal details. That's a big deal, and we don't take it lightly. This policy explains what we collect, why we need it, and what we do with it.
When you make a reservation or reach out to us, we'll ask for stuff like your name, email, phone number, and address. Pretty standard stuff. If you're booking a room, we'll need payment details too (though we don't actually store your full credit card number on our servers - that goes through secure payment processors).
We also collect info automatically when you visit our website - things like your IP address, browser type, and which pages you checked out. This helps us understand what's working and what isn't, so we can make the site better for everyone.
We're not gonna sell your data to random companies or spam you with nonsense. We use your info to actually provide the services you're asking for. Booking confirmations, reservation changes, answering your questions - that sort of thing.
Sometimes we'll send you updates about your stay or occasionally let you know about special offers that might interest you. But if you're not into that, you can opt out anytime - there's an unsubscribe link in every email we send.
We also use your data to improve our services, like figuring out which amenities guests actually care about or identifying issues with our booking system. And yeah, we've gotta keep records for legal and accounting purposes too - can't avoid that one.
You've got rights when it comes to your personal data. Under Canadian privacy laws (and depending on where you're located, other laws too), you can ask to see what information we have about you, request corrections if something's wrong, or ask us to delete your data entirely.
You can also object to certain types of data processing, ask us to restrict how we use your info, or request a copy of your data in a portable format. These rights aren't absolute - sometimes we've got legal obligations that prevent us from deleting everything - but we'll always try to accommodate reasonable requests.
Want to exercise these rights? Just shoot us an email at reservations@ignovexquinthale.info or give us a call at (604) 555-0147. We'll get back to you within 30 days.
We take security seriously. Our website uses SSL encryption (that's the little lock icon in your browser), our databases are protected with multiple layers of security, and we limit staff access to personal information on a need-to-know basis.
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. If there's ever a data breach that affects your information, we'll let you know right away and work with you to minimize any potential harm.
We keep your personal information only as long as necessary. Booking records stick around for accounting and legal purposes (usually seven years), but marketing data gets cleaned out regularly if you're not engaging with us.
Look, privacy policies can be confusing. If something here doesn't make sense or you've got questions about how we handle your data, don't hesitate to reach out. We'd rather clear things up than have you wondering what's going on with your information.
Email: reservations@ignovexquinthale.info
Phone: (604) 555-0147
Mail: 1250 Burrard Street, Vancouver, BC V6Z 2A5, Canada
We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "last updated" date at the top. If you've got an account with us or are on our mailing list, we'll send you an email too. We'd recommend checking back occasionally just to stay in the loop.